Support

Something not working, arrived damaged, or not what you expected? Start here.

Get help

Email support@gamejava.com or call [add phone number] during Monday to Friday, 9:00am – 5:30pm ET.

Have this ready

With these four things in the first message we can usually resolve a case in one reply rather than four.

• Your order number.
• The product model, and the serial number if it has one.
• What happens, and what you expected to happen instead.
• A photo or short video, if the fault is something you can see.

Warranty claims

1. Email support with the detail above. We will confirm whether the fault is covered.
2. We issue an RMA number and return instructions. Do not send anything back before you have one — unlabelled returns cannot be matched to an order.
3. Pack the item in its original packaging where possible, with the RMA number on the outside.
4. We test on arrival and either replace, repair or refund. Expect this within five business days of us receiving it.

Response targets

Case	First response	Resolution
Dead on arrival	Same business day	Replacement dispatched within two business days
Warranty fault	One business day	Five business days from receipt
Wrong item shipped	Same business day	Correct item dispatched next business day
General question	One business day	—

What we cannot help with

• Software configuration, operating system installs and data recovery.
• Damage from misuse, liquid, or unauthorised repair.
• Products bought somewhere other than GameJAVA Creative Inc..

Outside those, ask anyway — if we cannot fix it we will tell you who can.