FAQ

The questions we are asked most. If yours is not here, ask us.

Trade accounts and pricing

Why can I see products but not prices?

This is a trade store. The catalogue is open to everyone so you can check what we carry, but pricing and checkout are reserved for approved trade accounts.

How do I open a trade account?

Register on the account page. We review every application by hand and email you as soon as it is approved — usually within one business day.

I have registered but still cannot see prices.

Your account is most likely still pending review. Once it is approved you will receive an email; sign out and back in if prices do not appear straight away. If it has been longer than two business days, email accounts@gamejava.com.

Can I buy as an individual rather than a business?

Get in touch and we will tell you what we can do — it depends on the product and the quantity.

Ordering

Is there a minimum order?

[state your minimum order value, or confirm there is none].

Can I get a quote before ordering?

Yes. Email sales@gamejava.com with the models and quantities you need and we will come back with pricing and lead times.

How can I pay?

[list the payment methods you accept, and your terms for account customers].

Can you source something you do not list?

Often, yes — ask. If it comes through a distributor we work with, we can usually quote it.

Shipping

When will my order ship?

In-stock orders placed before 2:00pm ET on a business day are dispatched the same day. Everything else goes out the next business day. Full detail is on the shipping page.

Do you ship outside the United States?

[confirm whether you ship internationally, and to where].

How do I track a shipment?

Use the order tracking page, or the tracking link in your dispatch email.

Returns and warranty

How long do I have to return something?

30 days from delivery for unopened stock. The returns page covers the exceptions.

What if it arrives faulty?

Tell us within 48 hours of delivery and we will arrange a replacement or a refund, with return shipping on us.

Who handles the manufacturer warranty?

We do, for the first 30 days. After that most manufacturers are faster direct, but we will always point you to the right place — and help if you get stuck.