Order Tracking
Enter your order number and the email address you ordered with to see where your shipment is.
What the statuses mean
| Status | What is happening |
|---|---|
| Processing | Payment is confirmed and the order is being picked. |
| On hold | We are waiting on something — usually payment or a stock confirmation. We will have emailed you. |
| Completed | The order has shipped. Tracking is in your dispatch email. |
| Cancelled | The order will not be fulfilled. Any payment taken has been refunded. |
Cannot find your order?
Order numbers are in your confirmation email, and in the orders list on your account page. Use the same email address you ordered with — tracking matches on both.
Still stuck, or tracking has not moved in two business days? Email orders@gamejava.com with the order number and we will chase it.