Refund and Returns Policy

30 days to return unopened stock, and no argument about anything that arrives faulty.

The short version

• Unopened and resalable, within 30 days of delivery — returnable.
• Faulty, damaged in transit, or not what you ordered — our cost, always.
• Opened software, consumables and special orders — not returnable.
• Every return needs an RMA number first.

What can be returned

Stock in its original, unopened packaging, complete with everything it shipped with, within 30 days of delivery. Return shipping is yours unless the fault is ours. [Confirm whether a restocking fee applies.]

What cannot

• Software, digital licences and activation keys once opened or issued.
• Consumables — ink, media, batteries — once the seal is broken.
• Items ordered specially for you, including custom configurations.
• Anything damaged by misuse, liquid, or unauthorised repair.

Faulty or dead on arrival

Tell us within 48 hours of delivery. We arrange collection, cover the shipping both ways, and send a replacement as soon as the fault is confirmed — or refund you in full if you would rather.

Starting a return

1. Email support@gamejava.com with your order number and what you want to return.
2. We reply with an RMA number and the return address.
3. Pack the item securely, in its original packaging where you still have it, with the RMA number visible outside.
4. We inspect on arrival and process the refund or replacement.

Returns without an RMA number cannot be matched to an order and will be sent back.

Refunds

Refunds go back to the original payment method within five business days of us receiving and checking the return. Your bank may take a few days more to show it.

Warranty after 30 days

The manufacturer warranty continues to apply. Start with our support page — we will either handle the claim or point you to the fastest route with the manufacturer.